360 Business View

Optimize every customer interaction with
360 Business View

Strengthen your customer relationship management and increase the impact of every interaction tenfold with 360BusinessView from Anakot. Our end-to-end CRM offering is designed to provide a complete, centralized view, transforming the way your teams interact with every customer. Engage in a tailored approach, from audit to implementation, and propel your teams' performance to new heights. 

Anakot

Conçue pour apporter une vision complète, Anakot se distingue par sa méthodologie sur mesure et son approche de conseil, allant de l’audit à l’implémentation, tout en assurant un accompagnement personnalisé à chaque étape. Profitez de l’expertise de spécialistes pour l’intégration de votre solution CRM. Nous vous guidons dans la sélection de l’option la plus pertinente sur la base de vos exigences et de notre savoir-faire. Nous assurons son déploiement, tout en offrant un accompagnement à la conduite du changement afin d’assurer la réussite de votre projet.

Cette offre se caractérise par son approche personnalisée et son engagement à fournir une solution CRM clé en main qui répond aux besoins et objectifs stratégiques de votre entreprise. En offrant une centralisation des données client, une amélioration de la gestion des campagnes de marketing, et une optimisation des processus de vente, nous visons à booster la productivité et la performance globale, tout en assurant une expérience client améliorée et personnalisée.

Your project deserves excellence!

La proposition de valeur de l’offre 360BusinessView d’Anakot repose sur l’expertise spécialisée dans l’intégration de la solution Microsoft Dynamics, visant à optimiser la gestion des relations clients et à maximiser l’impact de chaque interaction.

  • Audit, Design, Integration, and Development : A complete offering that covers all the steps required for successful CRM implementation, from audit to customization and integration, ensuring a 360° vision of customer relationship management.
  • Specialized Expertise : A dedicated team specialized in market-leading solutions such as Microsoft Dynamics, guaranteeing a tailored, high-performance approach.
  • Support and Training Change management support and user training to facilitate adoption of the system and optimize its use within companies.

Engagement client complet

 

Donnez à votre équipe les moyens d'établir des relations clients significatives, du premier contact au support post-achat, grâce aux capacités intégrées d'engagement client de Dynamics 365.

Intégration transparente

 

Connectez-vous en toute transparence à vos outils Microsoft existants, notamment Microsoft 365, Power BI et Azure, pour un écosystème unifié, efficace et connecté.

Prise de décision basée sur les données

 

Exploitez la puissance de vos données grâce à des capacités d'analyse avancées et d'IA (intelligence artificielle). Transformez les informations brutes en informations exploitables qui feront progresser votre entreprise.

ROI (retour sur investissement) rapide

 

Réduisez le temps et les coûts de développement, augmentez la productivité et accélérez votre retour sur investissement. Dynamics 365 est conçu pour offrir des gains rapides et une valeur à long terme.

Évolutivité

 

Grandissez en toute confiance ! Dynamics 365 s'adapte à votre entreprise, garantissant qu'à mesure que vos besoins évoluent, votre technologie évolue également.

L’écosystème Dynamics 365 se compose d’une gamme de modules spécialisés conçus pour rationaliser et améliorer des aspects spécifiques des opérations commerciales.

Dynamics 365 Customer Insights aide à mieux comprendre les clients en accumulant et en combinant des données provenant de leurs achats, comportements en ligne et interactions – tous des détails essentiels qui offrent une vue holistique du client. Ces informations permettent à votre entreprise de cultiver des expériences et des services que les clients apprécieront.

Dynamics 365 Customer Service est une porte d’entrée pour bâtir des relations client durables. Cette solution offre de nombreuses fonctionnalités et outils permettant aux entreprises de gérer les services qu’elles fournissent à leurs clients. Il s’agit d’améliorer la satisfaction des clients et de dépasser leurs attentes grâce à un service de premier ordre via l’application Customer Service.

Dynamics 365 Field Service aide les entreprises à fournir des services sur site chez les clients. L’application combine l’automatisation des flux de travail, les algorithmes de planification et la mobilité pour vous permettre de gérer les travailleurs sur le terrain et de résoudre les problèmes des clients partout.

Dynamics 365 Sales permet aux organisations de renforcer leurs relations avec les clients, de prendre des décisions basées sur les données pour des ventes rapides et de gérer efficacement les comptes et les contacts. Avec cette application basée sur un modèle, développez les ventes de manière fluide, du prospect à la commande, créez des supports de vente et élaborez des listes de marketing et des campagnes.

Dynamics 365 Finance est une solution intelligente de prévision des flux de trésorerie qui aide les entreprises à surveiller les flux de trésorerie, à identifier les tendances actuelles et futures, et à prendre des décisions éclairées grâce à des analyses financières.

Dynamics 365 Business Central est une solution complète de gestion d’entreprise pour les PME. Elle combine différentes opérations commerciales telles que la finance, les ventes, les services et les opérations pour offrir une plateforme centralisée permettant une gestion efficace et des processus rationalisés.

To choose the right CRM solution, you need to start by clearly defining your business needs and objectives. Identify essential functionalities, such as contact management, sales automation, integrated marketing and customer service.

Look for a solution that offers an intuitive user interface and a fluid user experience to facilitate adoption by your teams.

Compatibility with your existing tools is crucial for smooth integration.

Evaluate the flexibility and scalability of CRM to support your company's growth.

Consider data security and regulatory compliance as non-negotiable criteria.

Finally, take a look at the support and assistance services offered by the supplier to ensure a smooth transition and trouble-free use.

Choosing the right CRM is crucial to optimizing your business processes and strengthening your customer relationships.

Customer data centralization Adopting a CRM solution allows you to centralize all your customer information in one place. This facilitates access to data for all employees, improving the responsiveness and personalization of customer service.

Improving customer relations Thanks to a 360-degree view of each customer, companies can anticipate needs, adjust their offers in real time and create tailor-made customer experiences. This strengthens customer loyalty and satisfaction, key drivers of growth.

Sales process optimization A CRM solution provides tools to automate and optimize sales processes, from lead generation to closing. This increases the efficiency of sales teams and reduces sales cycles.

Analysis and informed decision-making CRM solutions integrate advanced analytics to monitor performance in real time and identify trends. Strategic decisions are thus based on accurate data, promoting sustained growth.

Integration and automation Integrating a CRM solution with other tools (such as marketing software, customer service software, etc.) helps automate workflows and reduce manual tasks. This frees up time to concentrate on higher value-added activities.

Accessibility and flexibility : Cloud-based, SaaS CRM software offers unrivalled accessibility, enabling teams to access their important data and collaborate in real time, no matter where they are. This flexibility is essential in the modern business world, where telecommuting and flexible working hours are becoming the norm.

Easy updating and maintenance : Opting for a cloud CRM means that the company automatically benefits from the latest updates and innovations without manual intervention or downtime. Maintenance and upgrades are managed by the service provider, reducing the internal workload.

Safety and Compliance : Cloud CRM providers are investing heavily in security and compliance to protect customer data. This includes measures such as data encryption, robust security protocols, and regular audits, ensuring that company data is secure and compliant with current regulations.

Scalability and customization : Cloud-based CRM solutions are highly scalable, enabling companies to easily adjust their subscriptions according to their evolving needs. What's more, these platforms offer a high degree of customization to suit specific business processes, improving operational efficiency.

Reduced initial costs and rapid ROI: Unlike on-premise solutions requiring significant investment in hardware and software, cloud CRMs operate on a subscription model that significantly reduces up-front costs. This cost structure, combined with rapid implementation, leads to a faster return on investment for companies.

Strengthening customer loyalty
Read More
Using a CRM system, it is possible to strengthen customer loyalty by offering measured interactions and customized customer relationship programs, including traditional loyalty programs. It's crucial to understand that customer loyalty is an ongoing effort that requires constant vigilance to meet customer expectations and needs. Well-designed, attractive and easy-to-access loyalty programs are essential to increasing customer satisfaction and commitment.

#Loyalty #Satisfaction #Commitment
Categorization
customers
Read More
Categorizing customers enables them to be organized into groups based on common criteria such as their purchasing habits, demographics, or level of satisfaction. This approach enables companies, whether operating in-store or online, to personalize their marketing actions with greater precision, by targeting customer segments with similar needs and interests.

#Target #Habit #Marketing
Engaging with prospects
Read More
Lead communication is an automated marketing approach designed to establish a relationship with prospects who are not yet ready to make a purchase, but who have expressed an interest in your company or products. The aim is to keep these prospects engaged with your brand, with a view to turning them into loyal customers over time.

#Relationship #Interest #Loyalty
Marketing campaign management with Microsoft Dynamics 365
Read More
Increase ROI: Precise segmentation and personalized messages improve conversion rates.

Increased efficiency: Automated marketing workflows.

Valuable Insights: in-depth understanding of customer behavior and preferences.

Internal collaboration: seamless integration with other Dynamics 365 modules.

#Marketing #Automation #Collaboration
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